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Understanding the Pending Custom Version Status

Updated over a week ago

When working with Partner-facing content, you may encounter a new status: Pending Custom Version. This article explains what it means and how to take the appropriate next step.


🔄 When Does This Status Appear?

You'll see Pending Custom Version when:

  • You’ve added a New Version of content, and

  • One or more Partners previously received a Customized Version of the prior content

This status indicates that the Approval Request is waiting for you to provide a new Customized Version for those partners.


✅ What Are My Options?

1. A Customized Version IS required?

No changes here—just follow the standard customization process:

  • Click Customize

  • Upload the new Customized Version

  • Click Submit when ready

2. A Customized Version is NOT required?

If the default version works for your Partners:

  • Click the three-dot menu on the Approval Request

  • Select "Revert to Default"

  • The default New Version will load—ready for you to Submit


💡 Tip

Use the Pending Custom Version status as your cue to complete customization steps before submitting updated content to Partners.

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